Our Return Policy
to do everything in our power to make sure you are satisfied with our
print resources. With this in
mind, we offer a six-week guarantee on any print purchase to acquaint
yourself with the materials and try them
with your family. If within that six weeks, you are not happy with your
purchase, we ask that you contact us and
see if we can help you with any difficulty. If you are still not
satisfied, notify us by phone of your intention, then
return the entire package via an insured carrier. We will give you a
full refund on any of the materials returned in
resaleable condition. Here’s more to know:
six-week period begins when you place your order, so most families
have several weeks of trial time.
need to be returned in resaleable condition, except the themed program
guide, which you can write in.
cannot refund any used materials other than themed guides, but will
refund any unused materials.
you keep some of the materials, the discounts offered to you in the
packages can’t be honored, and we will charge you individual prices
for the items you chose to keep.
Please note that families may only take advantage of our guarantee two
times. If two orders are returned for a full refund, further orders
are non-returnable. We feel that after seeing two programs, a family
will know whether or not our products will work for their family.
of our programs have samples of full weeks online so you can try the
materials even before you order.
Notes on Ebook Sets
cannot accept any returns on ebooks due to the nature of these
digital copies of our resources. We are happy
to accept returns of print books purchased as part of “Essentials and
Ebooks Sets” or “Comprehensive Sets.” Any
discounts earned in purchasing the set will not be honored, but you will
be credited as if you purchased only the
“Ebooks Set.” You’ll find resource samples and more extensive
“Experience” samples online that let you try before
you buy. If you feel you need returnable status, we encourage you to
purchase print copies only.
conditions for receiving a full refund are as follows:
receive your refund, we would ask that you state in writing how you feel
we could improve our product and
what we could do to make it fit your family. All materials must be
returned in new, re-saleable condition, with
the exception of themed program guides. Carefully pack your items for
shipment. They must be mailed in a
new appropriate container with proper packing materials, usually
a sturdy box. Don’t use newspaper, as the
ink bleeds onto the materials. Notebook paper crumpled up works well as
packing material. Ship the books flat
-- spine facing spine -- don’t turn turn them on their sides!
Re-using a previously mailed box often results in damages.
Be sure to include your name and address in the box, or your packing
slip, so we can take care of your credit.
ITEMS NOT ELIGIBLE FOR RETURN:
Occasionally, a customer requests that we special order an item for
them. These items are not eligible for return by the customer. We also
do not accept returns on items ordered in quantities larger than 5,
unless the customer has more than five of their own children they are
schooling in their home. In this case, we would accept returns on
materials equal to the number of children the parent is currently
receive your payment with your order to process it. We must charge a $25
returned check charge for any check that is returned unpaid. Please be
aware that WinterPromise sells materials made available to us by outside
publishing companies, and therefore does not always have control over
the publishing of books and resources by these companies. If titles are
made unavailable, we cannot give notice to all our customers of the
change, however, we will make a comparable substitution, although prices
may vary slightly if such a substitution is necessary. Please allow 1-2
weeks for delivery of your items from the time we ship your order,
varying according to peak season demand. If your shipment has any
damaged goods or shortages, you must report this within two weeks to
receive a credit.
have any questions about our return policy, or would like to request a
special exception due to special status, such as an overseas location or
other circumstance, you are welcome to call and ask. We do try to work
with our customers as much as possible to help them meet their family’s
needs. Just let us know how we can help.
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